Last Updated on January 19, 2024
Interview with Claudia Benavides Ambs, PhD.
Sports Degrees Online had the chance to sit down with Dr. Claudia Benavides, Program Coordinator & Sport Management Professor at Arkansas State University. In this podcast conversation, Professor Benavides shares the story of how she found her way into the world of Sport Management, the value of international experience, and how she has fought to improve organizations from the inside out for many years. She has been an expert in sexual harassment as well as DEI long before they were mainstream areas of focus, and she has helped build an amazing Sport Management program at Arkansas State University. We hope you enjoy this conversation!
About Claudia Benavides Ambs, PhD.
Dr. Claudia Benavides Ambs is Program Coordinator and Professor of Sport Management at Arkansas State University. She earned her PhD. from Texas A&M, and she seeks to promote the well-being of individuals and organizations everywhere by contributing to knowledge production in her field and beyond.
Interview
Sports Degrees Online: Welcome to Sports Degrees and Career Talk brought to you by Sports Degrees Online. I’m joined today by Professor Claudia Benavides, Program Coodinator and Professor of Sport Management at Arkansas State University. Welcome to the show, Professor!
Professor Claudia Benavides: Thank you, Bryan. It’s a pleasure to be here.
Sports Degrees Online: All right, Professor, I want to talk to you know, you have a bit of a unique background. I understand you did your bachelor’s degree abroad, and then you ended up getting your master’s and your PhD at Texas A M University. Can you share just a bit about your personal journey, how you ended up, I guess, in sports and in academia?
Professor Claudia Benavides: Yes, absolutely. Thank you for asking and giving me this opportunity. I am just excited, and I get to talk about my journey today, and it is an honor. So I was born and raised in Monterey, Mexico, and it has one of the largest public universities there. I am a former athlete. I swam for a long time from the time I was six all through college, and my event was 200 butterfly.
From a young age, I was always very curious about questions like ‘what was behind the scoring? How did the judges get there?How did they get so many people [to attend]? Who set the prices? Who put all of this together? Why do I get to swim at this and this time?’ Ever since I was a child – all the logistics, I had no idea sport management even existed. But there was a curiosity in me that ‘somebody put this together’. This didn’t just happen out of the blue.
When I was in middle school, I was so nervous because the way school is set up in Mexico, we didn’t have general ed. [From an early age], you just branch out into your majors, and you get the general ed within your major embedded in. So switching majors is really difficult. And so I was nervous about, ‘what if I want to change majors, what am I going to do?’ So it was a little nerve wracking for me.
I did a psychometric test in middle school – my school had that as a service – and sport management came up [as a major that would suit my personality well], and I was like, “This is a thing??!” It was eye opening for me. I’m like, “Oh, people make a living doing this?. How fun would that be?”
And also another advantage of the different system in Mexico is there are high schools that have vocational tech (Vo-Tech) as an option. It wasn’t the same as an undergraduate degree, but it put my foot in the door and it let me test it to see if I liked it, because I had two or three choices for degrees according to this psychological test. And I was like, ‘I wonder which one I’m going to like better! Let me go do this Vo-Tech thing, and if I like it, then I’ll do that for undergrad, and I don’t have to have the anxiety of switching midway [through my degree].
And so that helped me test the waters a little bit, and then I worked through my undergraduate degree. And so I was very secure in my choice. I felt very safe that what I was doing was what I wanted to do for the rest of my life. There was no insecurity there. There was absolutely no doubt that I was going to change my major.
But as I was working through my undergraduate degree, it was so easy for me to see, ‘I’m looking at this in the classroom. Let me apply it to what I’m doing at work.’ And the concepts that the teachers were [teaching], I was like, oh, yeah, I did that yesterday. It was so fabulous. It was just sewn together, coming together, so it was like closing a zipper. I was doing it in my work, and I was learning simultaneously in my classroom, and it was very organic and it was great, but I was also seeing my own deficiencies for where I wanted to grow in the sport management field that Mexico didn’t offer. So when I finished my degree, I was like, okay, so I want to grow this way. And that was the end of the road for me in my country, because [at that time] there were no sport administration master’s degrees being offered [in Mexico].
Sports Degrees Online: Really? Wow.
Professor Claudia Benavides: At that point, there weren’t. Yeah. So I had to either do a business administration degree or an administration master’s degree in the chemistry department. For some reason at my university. There may have been others in other public universities, in other states or in private universities, but I wasn’t going to spend because this one particular university was free for me, so I wanted to go for the free one. Right? Yeah. So that’s what led me to Texas A&M on a scholarship. But I had to do the run know, because when you’re on a scholarship from the Mexican government, you get to do what they tell through a couple of hoops to get to the PhD in sport management. And by then I was like, oh, yeah, I’m not going back into the field. I’m doing academia now.
Sports Degrees Online: Okay, nice.
Professor Claudia Benavides: Yes. And that was because I saw the professors and they were all male, and I was like, ‘oh, they need women here’. And so I noticed a deficiency in the field, and I was like, ‘I’m going to stay. I’m going to fill the void in this world where I don’t see any brown women in the field, and I’m going to find my place.’ And it was George Cunningham’s advice – he studies diversity and inclusion, etc. – and I felt that I could fill this void. And so that put a fire in my belly and gave me the impetus to fill that space.
“I saw the professors and they were all male, and I was like, ‘oh, they need women here’. And so I noticed a deficiency in the field, and I was like, ‘I’m going to stay. I’m going to fill the void in this world where I don’t see any brown women in the field, and I’m going to find my place.'”
Sports Degrees Online: That’s awesome. And Professor, can you share a bit about earning your PhD – what was your dissertation in and what was that experience like?
Professor Claudia Benavides: Yeah, so my PhD was actually in Kinesiology, but the emphasis was in sport management. My dissertation was on sexual harassment in sport organizations in the workplace and how bystanders get the opportunity to interact in sexual harassing situations. [Specifically, how bystanders] have choices between interrupting the harassment, creating a supporting environment for the harassment target, or reporting the harassment – and whether they do or they do not. [I investigated into] certain characteristics within the bystander or in the organization [which determine whether bystanders choose to take action or don’t.]
Sports Degrees Online: So you were definitely ahead of your time with regard to that subject matter. What has it been like for you to see the rest of the world catch up to exactly what you were studying in your PhD, with the MeToo movement and everything that we’ve seen over the past few years, as well as the changes in sports over the last ten years or so?
Professor Claudia Benavides: Yeah, it’s been a bit like, “I’ve been telling you about this!” Yet, it’s still difficult because [there is still so much work to be done.] I would go to a school and propose that we partner and look at the school district, take a look at what you’re doing at not only your athletic department, but everybody right in the school. [I would propose] we take an inventory and see what’s going on, how the students are feeling. look at the climate of your school, and make sure your students are safe. If the students are not safe, let’s open the can of worms and tackle it before there are any bigger issues. And they’d respond by saying, “Oh, that’s such an interesting topic, but we’re just not quite ready to do that yet.”
And then the next month, they’re on the news because they had some predatory thing going on. [And all I can think is that] this could have been prevented. Not to be too cynical about it, but they could have saved their reputation AND these children that were going through these things could have gotten help. So it’s still ongoing.
Sports Degrees Online: That must be incredibly frustrating. Let’s hope that schools and institutions will understand how important it is to be more proactive about these situations. Shifting gears a bit – Can you talk a bit about the program that you’ve built at Arkansas State?
Professor Claudia Benavides: Yes, I absolutely love my programs, which is why I have been here twelve years. I’m coming up on my 13th year. I just made full professor, so I’m very excited about that!
Sports Degrees Online: Congratulations, that’s big news!
Professor Claudia Benavides: Thank you, it is very exciting. So we have four programs at Arkansas State – two are delivered on campus, and two are online – including undergraduate and master’s programs.
We really believe in offering different options for our students, we’re all about flexibility. And that is because we see that students are anxious. I know this because as I shared earlier about how I felt as a middle school student. I was really young and I was contantly thinking about what I was going to do, how I was going to change, etc.
Well, the American system is a lot more flexible in terms of like undergraduate degrees, and you can switch and you can change and you can change your mind. But we also see students that come to us and they’re like, oh, I have all these credits and what am I, on my fourth year? And I’m going to start a sport management program. They are just so anxious about changing.
We try to offer them so much flexibility with the highest quality so that they can thrive in a very dynamic, very high pace, very rapid changing sport industry. But also that will prepare them so that if they are 40 – I’m 42 years old – and I have to think about it for a minute and I might wake up tomorrow and just be like, yeah, I changed my mind and that’s okay.
We try to prepare students for any situation, including for a day when they might wake up at 40 or 50 and be like, ‘I changed my mind, I don’t want to do this anymore.’ And that is perfectly acceptable. They need to be okay with that and not live with anxiety about changing their minds. So we try to give them the tools so that they can have skills that are transferable to different industries and sectors within the sport management field. The sports industry is so versatile, and they should be able to choose one industry or the other – one sector or the other – and be good employees or bosses or leaders wherever they go.
“We try to prepare students for any situation, including for a day when they might wake up at 40 or 50 and be like, ‘I changed my mind, I don’t want to do this anymore.’ And that is perfectly acceptable. They need to be okay with that and not live with anxiety about changing their minds. So we try to give them the tools so that they can have skills that are transferable to different industries and sectors within the sport management field. The sports industry is so versatile, and they should be able to choose one industry or the other – one sector or the other – and be good employees or bosses or leaders wherever they go.”
Our programs offer them that flexibility and we try to be very transparent on that and very useful that way. So when they come to us, we try to help them be at ease with the decisions they have made. Of course, some of them decide to move on and transfer to another program or transfer to another school. And we still love them and we still help them with the transitions.
We would rather them stick with a program and see it through so that they don’t keep transferring and transferring. But the idea here is that they will be versatile and they will be excellent no matter what they want to do. So we emphasize quality and flexibility in all of the programs that we have, and that flexibility is reflected in every single class and in having the programs in person, in having the programs online, and in offering the student that diversity of schedules. [We take pride in offering] that diversity of modalities, and having an undergraduate program that does not require minors.
We’re not tethering them to be a sport management major, and then have an option of these selected minors that we have pre chosen for you and we’re going to force you into these paths. We do require a certificate, but Arkansas State has a plethora of certificates. In addition, we encourage the students to volunteer all the time in many different areas of the sport industry. That way, they get a really real sense of what they like and also a very true idea of what they dislike from the industry. If they have a passion for their product, they’re going to sell it very well and they are naturally going to like sales.
But if they really don’t like fundraising, then they’re not going to thrive in that aspect. We don’t want them to go that way and we don’t want them to find this out during their internship at the end of the program – we want them to find that out right away. So we encourage them to volunteer, volunteer, volunteer. Let’s get you some hours in Parks and recreation, let’s get you some hours in club sports, let’s get you some hours at a gym, let’s get you some hours in sales. We encourage them to try [all of these different things], and that way, not only do they get the experience, they get to differentiate their resumes from somebody else that is in the field that’s just coming out of school. And not only will they have the experience of their internship, but also they have tasted it, they know what they’re getting into.
“But if they really don’t like fundraising, then they’re not going to thrive in that aspect. We don’t want them to go that way and we don’t want them to find this out during their internship at the end of the program – we want them to find that out right away. So we encourage them to volunteer, volunteer, volunteer. Let’s get you some hours in Parks and recreation, let’s get you some hours in club sports, let’s get you some hours at a gym, let’s get you some hours in sales. We encourage them to try [all of these different things], and that way, not only do they get the experience, they get to differentiate their resumes from somebody else that is in the field that’s just coming out of school. And not only will they have the experience of their internship, but also they have tasted it, they know what they’re getting into.”
And then on top of that, they can choose a certificate that is going to propel them in that area as well, whether it’s in leadership, analytics, Esports, or even graphics or gaming. They are going to choose what path they are going to take because our program allows for that flexibility. [As you can tell], I am in love with the program – I could sell it to you all day.
Sports Degrees Online: I love those concepts. Now, with the certificates – do those certificates take the place of a minor while they’re doing their degree? Or is it like after they’ve done their degree or tell me how their certificates actually work within the context of their undergraduate degree?
Professor Claudia Benavides: Yeah, absolutely. It is instead of a minor, so we don’t require a minor. It is built within the 120 hours that the state requires to award them a degree. So in a marketing, if I were selling it to you, I would be like, you get two certificates for the price of one. You get a certificate on something and you get your bachelor’s degree certificate. So it is built into the program, into the 120 hours. So instead of doing 50 hours of electives, eight of these hours get to be a certificate.
Sports Degrees Online: Very cool. Now we’re going to take half a step back. We’ve gotten to hear lots of the good points about your program and how you guys emphasize volunteering and trying to get people exposure to lots of different areas. But let’s imagine that we’re talking to high school seniors who are looking at the plethora of sport management programs out there. Almost every school offers a sport management major, so it’s got to be overwhelming for students to determine which program might be the best fit. Let’s say we are talking specifically about undergraduate programs – what factors should students be considering as they’re trying to compare programs? Which questions should they be asking in order to find which program might be the best fit for them?
Professor Claudia Benavides: Since these are undergraduate students, [at just 18 or 19 years old, they probably don’t know what they want]. And if they do know, they’re going to change, very likely, like by the time they’re 20 and 21 because [that’s when the] frontal cortex develops. So I would still say if you do have your professional goals in mind and you know what you want to do, align that coursework with those goals. Look at the bulletin, look at the classes, and find classes that are interesting.
Another important factor is to look at the timeline and the budget. There is a student loan crisis that is [very serious]. I don’t advise my students to take loans. I know that they do, but I would rather sit down and map out a plan with them to say, “Listen, there is a job at Starbucks. Let’s map out your classes so that you can work at Starbucks and come over here and get you this scholarship and this scholarship.” I will sit down with them and help them go to school like I did [without going into significant debt]. I want to help them do that. And I include activities in my classes [like searching for relevant scholarships] so that they can [gain experience] because at some point in their career as a sports manager, they’re going to have to go find funds. So a project like this is applicable and it is transferable. [So my goal is to like to] help them go to school debt free if I can. [I encourage them to] check those timelines, check those budgets, check those goals, and make sure that your course work does align with that work.
“I don’t advise my students to take loans. I know that they do, but I would rather sit down and map out a plan with them to say, “Listen, there is a job at Starbucks. Let’s map out your classes so that you can work at Starbucks and come over here and get you this scholarship and this scholarship.” I will sit down with them and help them go to school like I did [without going into significant debt]. I want to help them do that. And the activities in my classes [include searching for relevant scholarships] so that they can [gain experience] because at some point in their career as a sport manager, they’re going to have to go find funds. So a project like this is applicable and it is transferable. [So my goal is to like to] help them go to school debt free if I can. [I encourage them to] check those timelines, check those budgets, check those goals, and make sure that your course work does align with that work.”
[Another consideration is] what does the class look like? Do they have an opportunity to take a look at the content of the class? Most schools, if you dig a little bit, they will have a syllabus repository and the professors will post their syllabi online. [By looking at that], you can tell if there is a professor that’s using a book from 2000 or 2010, [which would be out of date and a dis-service to the students]. I personally don’t use books. I know there are books in our area that are iconic and that are absolutely necessary. But if there is a professor that is solely basing their course material on a book that is outdated, then you are getting the theory which is the basis for everything we do. But you are getting very outdated examples, and since so much has changed over the last several years – [including the pandemic, social uprising, and the far-reaching effects of changes to policies and theories, so everything will look a little bit different].
And so any student that wants to go look at my syllabi, I have examples of my syllabi at claudiabambs.com. My syllabi are interactive. They have links to open access readings that we use in our classes. The syllabi for my Fall 2023 class has 2023 readings, which I also summarize in videos that I put on YouTube not only for the benefit of my students, but for the benefit of former students that are practitioners that I want to [connect with the evolution of the industry]. I want to bridge that gap between what the results of this logistic regression model mean to what is that golden nugget of information that I can apply to [my profession]. I want to help them think about how this new data might help them in their work.
“My syllabi are interactive. They have links to open access readings that we use in our classes. The syllabi for my Fall 2023 class has 2023 readings, which I also summarize in videos that I put on YouTube not only for the benefit of my students, but for the benefit of former students that are practitioners that I want to [connect with the evolution of the industry].”
I’m doing that to help my current and former students. And of course, if there are any practitioners out there that are looking at YouTube trying to find, for example, “do I want a no inclusive pricing for these tickets or do I want to partial price?” They can look at what the research says, it’s right there, pre summarized for them and they can find the article themselves if they want to go read the whole thing because I give them the reference.
Then you can see what type of course do you want to take – do you want to take a course that is going to go lecture textbook? Or would you prefer a course that is dynamic and that is moving with the rhythm of the industry? If that’s the type of program that best fits you and best suits you, then that’s the program you want to go to also.
What type of student are you? Do you want to be in the classroom? Do you want to be looking at the teacher’s eyes and hands moving and pointing at the different things? Do you want to have classroom discussions? Do you want to be lectured to, or are you someone with a full-time job and a family (or other responsibilities with very limited time, searching for the best online learning option? Those are the types of things and considerations that you should be taking into account. And if you already chose a program and it is not your best fit, then you can switch – it’s okay!
Sports Degrees Online: Lots of great points in there, professor. You have been talking about flexibility from the start. I can tell just by your personal experience, you know, that there’s lots of ideas bouncing around students minds and the fact that you’re always saying, hey, it’s okay, like, whatever you’re thinking, that’s got to be so reassuring for the students. So good on you for creating that atmosphere as a core part of the program that you and your team have created at Arkansas State.
But I do want to give you a chance to talk a little bit about the graduate level program that you’ve developed as well. And also obviously since in today’s world there are a lot more 100% online options than there were even a few years ago. As someone who’s been teaching over the last few years, as the landscape has evolved, what are some ways that online learning has improved? And what would be your sales pitch to say, hey, an online degree is okay and you’re going to learn just as much in that setting?
Professor Claudia Benavides: Back in the day when we started online programs, about ten years ago, I was putting PowerPoints out there and we were having students upload assignments and tests and all of this. And now I have interactive syllabi and discussions and Webex, and we have so much more interaction with the students. I was getting student emails, maybe 200 student emails every day or two because that was the way we used to communicate. Now we communicate in the platform, and everything is interactive, and it is an entirely different world.
All of our classes get through a process called quality matters, and they all have to get approved before they get released and they all get excellent scores and they are checked for accessibility. We are in charge of the content, but we have technology experts behind us, and then that way we don’t have to be experts on everything. We get to be experts on the content. And then we have people that are backing us up for everything else because sometimes I [might not get one of the settings right the first time], and that’s okay. [We have a team of technology specialists right behind us making sure that everything is polished and user-friendly].
But yeah, take a look at the things that that we’re doing that you’re doing at Sports Degrees Online, right? You’re doing the blog, and you’re doing the podcast, and that looks different than it did years ago. And so technology is changing completely. And my school just switched from Blackboard to Canvas this summer. This is week two. I am getting to experiment an entirely different learning platform. And I’m not going to lie, I was a little overwhelmed at the beginning, but now I’m loving it. I’m realizing how many new features that I get to show my students. I can now embed videos in a different way, and it’s going to be so much more streamlined, user friendly and just intuitive – so the interactivity is going to be so much better. And just the fact that I am talking about interactivity and user friendliness, I keep getting exceited about how much the students are going to love it. It’s going to be a matter of whether the student is inclined technologically or not.
“I am getting to experiment an entirely different learning platform. And I’m not going to lie, I was a little overwhelmed at the beginning, but now I’m loving it. I’m realizing how many new features that I get to show my students. I can now embed videos in a different way, and it’s going to be so much more streamlined, user friendly and just intuitive – so the interactivity is going to be so much better. And just the fact that I am talking about interactivity and user friendliness, I keep getting exceited about how much the students are going to love it. It’s going to be a matter of whether the student is inclined technologically or not.”
I will say at this point – if you’re a person that is a little intimidated by technology and does not want to be tethered to their computer for your learning, then maybe come to the in person classes. But having said that, on campus degree programs of course have geographical and time constraints, whereas the online classes are going to have a lot more flexibility.
They still have due dates because I still have an end of the semester and a timeline for entering grades, but it does have a lot more flexibility. But if you can handle the computer and the iPad and the phone, then you will be okay on the classes because they are interactive and they are exciting. And if you can do social media, you can do the classes.
Sports Degrees Online: I must admit, the way you are describing the new platforms and technology, it does sound very interactive and exciting!
Shifting gears a little bit, professor, in looking over your resume, I can see that you have taken students to the Super Bowl, the Final Four and also on international trips?
Professor Claudia Benavides: Is that yes, yes, to London, to Japan, and we actually volunteered at the Festival of Sport at Queen Elizabeth’s Olympic Park at one point. And I have supervised students in internships at Tigres Soccer in Monterey, Mexico. Let’s see, Red Diamonds in Japan, and we have one group at Macau Tennis Association in China as we speak.
Sports Degrees Online: Wow. That’s remarkable. These are all obviously so different, all these experiences. But can you share some thoughts about generally why students should consider adding or seeking an international component to their education?
Professor Claudia Benavides: Yes, it changes you. It does. I personally did it and so I am a big proponent of it. And I did it out of necessity because the road stopped for me [in Mexico] and so the next step was here or France, but I was already studying English so I came here.
But once the students, especially students that haven’t been out of their country or out of their state sometimes witness and are immersed in that different culture and they see these different perspectives – it changes them.
The way people have different means of transportation, or drive on the other side of the road, or they live differently outside of the United States – [sometimes things are so different that it can be cultural shock for some people for a period of time]. You can go to an Italian restaurant or to a Sushi restaurant here but it’s not going to be the same as going to a Sushi restaurant in Japan or an Italian restaurant in Italy. Right? And then they realize they don’t speak the language and they are the group that is immersed somewhere else and their organizations are run differently because they are now part of a very different sports organization that is not the Memphis Grizzlies for example.
[In terms of learning], the students are not simply telling us what we just discussed in a classroom. [They are learning that too], but they have these influences from the outside because the society they are living and working in is different, their culture and their national values are different, their gender roles are not exactly the same as ours. Their politics are different, their policies and their laws are different, and they get to witness all of this in the first person. Even if you take the students [into these situations] for just two weeks, they come back changed people and it is just beautiful for me to witness that. I am a big proponent on students going on international trips and experiences because they grow so much on those trips.
“[In terms of learning], the students are not simply telling us what we just discussed in a classroom. [They are learning that too], but they have these influences from the outside because the society they are living and working in is different, their culture and their national values are different, their gender roles are not exactly the same as ours. Their politics are different, their policies and their laws are different, and they get to witness all of this in the first person. Even if you take the students [into these situations] for just two weeks, they come back changed people and it is just beautiful for me to witness that. I am a big proponent on students going on international trips and experiences because they grow so much on those trips.”
Sports Degrees Online: I agree 100%. Before I started Sports Degrees Online, for a long time I worked in international student travel. So we did gap year programs, we did semesters abroad and we brought many high school students on summer trips around the world, even if it was only one, two or three weeks, and it was exactly the same. Just putting them in different situations, and all of a sudden everything is different.
And watching the changes and growth that can happen even during short experiences – it does change them and it’s an amazing thing. So I would second everything that you’re saying, and I agree that it’s incredibly valuable for your own personal development. But the professional side brings it to a whole different level as well, as it can really help differentiate you from other people. Can you say a few words about how having these sorts of international experiences on your resume, especially in a sports context, can set you apart as a candidate for internships or jobs?
Professor Claudia Benavides: Oh, absolutely. I have been calling some of my former students lately, and it is remarkable how many of my former students tell me that they got an interview and the first thing they were asked about was their experience at the Super Bowl, or about volunteering at Final Four. Every single one of them that have been had told me that they either got the job or the first question on the interview was, “How was that? Tell me about that.” And so just the fact that they are going on these mega events is setting them apart and putting the resume at the top of the pile. Yeah, very cool to mention the pressure that we are under because when I go, I am there with them and we are sweating, we’re working, we are doing, and we’re moving. And it’s shift-after-shift-after-shift, because we signed up for everything and it is an amazing crunch-time learning experience for them.
“It is remarkable how many of my former students tell me that they got an interview and the first thing they were asked about was their experience at the Super Bowl, or about volunteering at Final Four. Every single one of them that have been had told me that they either got the job or the first question on the interview was, “How was that? Tell me about that.” And so just the fact that they are going on these mega events is setting them apart and putting the resume at the top of the pile.”
Sports Degrees Online: That’s awesome. Now, shifting gears again, professor – earlier we touched on the fact that there are so many more men than women in the world that you’re currently inhabiting – this world of sport management, sports, academia, and even the sports industry at large. Can you share a few tips about how you found your way through those gender dynamics and what advice do you have for women, especially women of color, who are following in your footsteps and hoping to have a successful career in sports?
Professor Claudia Benavides: Absolutely. It is my great honor and my great privilege that you’re asking me this question because I am in such a place of privilege right now and I wouldn’t be here without amazing mentors and amazing people that have propped me up. So thank you for asking that question.
It has been quite an interesting ride because as I have had people help me, I have had people shut me down because it is the nature of the beast, right. We’re all competing for the same spots, so there are also very few Hispanics and it’s hard to look around and not see anybody like you. The workplace in general and then the sport industry and sport management and academia is overwhelmingly white and male, and minorities in every sense of the word are inching their way. I think the more we educate ourselves as people, not just minorities – in diversity and inclusivity, the more effective there will be changes in practice. But from an individual perspective, if you are a minority in any sense of the word. Not just a woman and not just Hispanic, right, but from a different religion or a different sexual orientation or whatever makes you qualify as a minority from your perspective, I will say take care of your mental and physical well being first, because if you burn out, then you’re not going to get there. So have this network of support for every area of your life and not just one person that you go to for advice. You need it from every angle.
Sports Degrees Online: That’s great advice. And you mentioned all the mentors you’ve had along the way for people who are having success, how can they remember to turn around and help those behind them as well?
Professor Claudia Benavides: Yeah, that is a great question because for me, I didn’t get here on my own. I got to give a hand, and I have to be intentional about it. And I have to be like, “okay, how can I help and not leave it on the person that needs the mentoring?” And mentoring is such a big, confusing word, right?
In my experience, when I need mentoring, I’m like, okay, what is one thing I need and who am I going to ask it from? And so identify what you need and then go get it from one person and then identify another thing you need and go get it from another person. And so I have to then intentionally be looking for little gaps in the people that are like the new faculty that are coming to my department, the new faculty that are coming to my university, especially if they are in a minority category, okay, what is it that I needed at certain steps of the way? When you are a new faculty, you need this when you are going up for promotion, when you’re on your third year. And so just trying to remember what I needed and try to help others with things like, where do grades go? Where do I get this information? How do I apply for internal grants? Where do I go if I have a question about student affairs? Where do I go if I have a question about register? Where do I go if I have a question about transfers? Like, just different things like that. And so just trying to find pockets of information and then sharing those and not just [taking the approach of] “Just ask me if you have any questions”, because often, the new person does not know what questions to ask because they don’t know what they don’t know.
Sports Degrees Online: That makes a lot of sense. Professor, thank you for answering all of these questions, it’s been great speaking with you. I have just one more kind of question for you, I guess, and this is for you. If you had a chance, picture all these undergraduate students who are now graduating and about to enter. Maybe they’re in their final year of their degree. They’re about to enter the professional world. What are a few thoughts or pieces of advice that you have for anybody who is just taking their first steps into the professional world?
Professor Claudia Benavides: Absolutely. So if you already have a job and it is in the sport field – Congratulations! You did it. Yay! Now, see what you can do about giving a hand up to somebody that has not gotten a job there yet. Like I just explained, be intentional about it and identify your needs in the form of a question and go ask somebody that has the answer. One person, just like I talked about. Mentorship.
If you have not found a job yet or is not the job you want, it’s okay. Your school has a career center. Their job is to help students and former students do mock interviews, fill out their resumes better. They will help you utilize every experience you’ve gotten to fill out those resume gaps. Because you may not be thinking about it having a place on your resume and it maybe does. So go utilize those services that you’ve been paying for for four or more years so they’re there to help you.
If you don’t have a job or you have a job in something that’s not sports related, go find places where you can get sports related experiences, even if it’s just a few hours a week to start. Getting that not only experience for your resume, but also that taste of what you like and what you don’t like that will help you differentiate yourself from other people that are applying to the same job you are applying that you have experience. And also it will give you a sample of the different things that are to do in the sport management field and it will help you network, get your foot in the door. So if you are just like finishing and you don’t have that experience, try to start getting those hours. If you don’t have them already, if you already have them, that is great. But if you don’t, it’s never too late to start. Start now.
“If you don’t have a job or you have a job in something that’s not sports related, go find places where you can get sports related experiences, even if it’s just a few hours a week to start. Getting that not only experience for your resume, but also that taste of what you like and what you don’t like that will help you differentiate yourself from other people that are applying to the same job you are applying that you have experience. And also it will give you a sample of the different things that are to do in the sport management field and it will help you network, get your foot in the door. So if you are just like finishing and you don’t have that experience, try to start getting those hours. If you don’t have them already, if you already have them, that is great. But if you don’t, it’s never too late to start. Start now.”
Sports Degrees Online: Awesome. Great. Well, Professor Benavides, thank you so much for your time. Again, congratulations on achieving your tenure. Just by talking to you, I can tell you’re an amazing asset for Arkansas State. And for all the students out there – give Arkansas State a look! Obviously, these programs sound really amazing, and there are online and in person options at both the undergrad and graduate levels. And professor, you sound like just the kind of mentor that a lot of students need.
Professor Claudia Benavides: Thank you. And they don’t need to go dig through the website to find the syllabus for my classes and samples from my lectures. They can find them at ClaudiaBAmbs.com
Sports Degrees Online: Okay, awesome. Thanks for your time, professor. We’ll be in touch. You have a great rest of your summer.
Professor Claudia Benavides: My pleasure, Bryan. You too.